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Case Study Finance Training for Non Finance Personnel

Case Study – Advanced Customer Service and Front Desk Management Training

Case Study - Advanced Customer Service and Communication Skills Training

Case Study – Inbound and Outbound Call Management Training

Case Study – Advanced Call Centre Training

TRAINING SOLUTIONS

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Our Aim :“ To Formulate and Deploy Systematic and Planned Learning Activities, Strategically Designed, in order to Provide the Learners; Necessary Knowledge, Skills & Behavior to Meet & Exceed the Job Expectations, consistently”

Training & Development wing of Infoline is known for offering high quality Training Solutions including Customized Corporate Training events, Workshops & Seminars for Entry Level to Top Level Management, and cutting edge Call-Centre Trainings.

Our Differentiators

Consulting
• Training Need Analysis & Assessments
• Content Development & Design
• Faculty Development Programs
• Learning Retention Processes & Tools

Training
• Customized Soft Skills Trainings
• Youth Development Programs
• Executive & Management Development Programs
• I.T. & Microsoft Trainings & Certification

Soft Skills Training & Managment Workshops
IT & Microsoft Training Courses
Call Centre Traning Coures

• Assertiveness Skills

• Building Leadership Skills

• Business Etiquette and grooming

• Change management

• Coaching & Mentoring Skills

• Conflict Resolution

• Counseling & Feedback Skills

• Creating Teamwork by Synergy

• Customer Relation Management

• Delegation Skills

• Effective Business Writing

• Empowerment

• Excellent Supervisory Skills

• Influencing Skills

• Leadership Effectiveness

• Leadership: Adapting to Dealing with Change

• Leading High Performance Teams

• Leading Sales Force Effectively

• Management Skills for Supervisors

• Managing Multi-Cultured Workforce

• Motivation Skills

• Negotiation Skills

• Office Etiquettes Training

• Planning & Goal Settings

• Problem Solving and Decision Making

• Project Management Skills

• Rapport Building & Convincing Skills

• The Art of Negotiation

• Time Management

• Winning Presentations

IT & MICROSOFT TRAINING COURSES

Office Skills :

• ICDL Certification (International Computer Driving License)
• Advanced Office Application (2007)
• Advanced Office Application (2007)
• ICDL Preparation (International Computer Driving License)
• Project Solutions
• MS-OneNote / MS-Outlook / MS-Visio / MS-Publisher
• MS-Groove / MS-Word / MS-Excel / MS-PowerPoint
• MS-InfoPath / MS-Advanced Excel
• The Internet
• Computer Keyboarding

Programming & Database :

• MS-Access
• Visual Basic.NET
• Visual Basic 6 Through database
• Java Programming
• J2EE Programming
• Applet & Servlet
• .NET Framework technology

Hardware & Networking :

• A+
• Network+
• Server+
• Security+
• Linux+
• Network & System Security (CEH)
• MCSE (7 Modules)
• MCDST (2 Modules)
• MCTS (Module Wise)
• CCNA
• CCNP (4 Modules)
• Linux System Administration (RHCE)
• UNIX

Oracle Certified Programs :

• Developer Track
• SQL
• PL / SQL
• Building Internet Applications
• DBA Track
• Administration Workshop I
• Administration Workshop II

CADD Based Courses :

• AntoCAD 2D & 3D
• AntoCAD 2D or 3D
• ArchiCAD
• StaadPro
• Primavera
• 3D Studio Max
• Pro Engineer
• Catia
• Nastran
• Solidworks
• ANSYS
• PC Schematic
• MS-Projects

Graphic & Web Design :

• Corel Draw
• Adobe Photoshop
• Adobe Illustrator
• Adobe Flash
• Adobe In Design
• Adobe Premiere
• Adobe-Dreamweaver
• MS-FrontPage
• Adobe Animation
• DTP (Desktop Publishing)
• Design Technique
• Web Page Design
• Web Development
• ASP
• MS-FrontPage

Call Centre Traning Coures

• English Language Training

• Computer Overview

• Communication Skills

• Telephone Skills and Etiquettes

• Customer Care Management

• Advanced Selling Skills

• Voice Accent Neutralization

• Time Management

• Interpersonal Skills

• Call-Center Technical Training

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