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| Home » IT Help Desk Solution |
The IT help desk plays a critical role in improving user satisfaction and maintaining productivity throughout an organization. With proper management and investment in people, systems, and processes, the IT service desk can become the focal point for a smooth-running IT organization.
To manage your critical business services, you can rely on Infoline’s Smart suite for IT Service Management, Help Desk and Customer Service Software solutions reduces complexity and makes customer support, change management and asset management integrated and efficient. We provide the most efficient way to serve support, retain and enhance the value of every customer.
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• ITIL V3 AND ISO / IEC 20000 enabled
• Integrated Incident , Problem Change, Service Request, CMDB, SLM , Knowledge & Survey Management
• Fully automated Email / SMS Integration and communication
• Multi Language support
• Integrate with IVR Call Centre & IP-PBX systems for Service Desk
• Multi Channel Call Logging ( Web Portal, Phone. Fax/ Email)
• Integrations available with MS Active Directory, Microsoft System Centre operations Manager & Configuration Manager
• Automated Workflow/ Escalations/ Approvals
• SMS & Email Alerts
• Supervisor screens / dashboards
• Reporting – standard & customized |
| Benefits with SMART Suite : |
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• Reliable and Scalable Solution for service providers to deliver services for mid sized to large companies
• Save time and money by making your staff more productive and your processes easier to manage
• Keeps your customers informed and satisfied with quality of services
• Increased IT infrastructure and service reliability
• Minimal system administrant required (< 30 minutes per week) |
| SMART Value addition for business : |
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• Reduces call volumes and increases satisfaction with Self service Help Desk
• Leverage your existing support resources
• Provide service and support 24 X 7
• Enable customers to solve their own problems through the internet
• Realize maximum business benefits while keeping the Total cost of ownership at a minimum
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