Infoline BFSI BPO solutions and services for the Banking and Finance sector provides both voice and non voice offerings verticals and horizontals. We possess the expertise, knowledge and tools to offer a complete BPO solution specific to the enterprise need. Our high quality financial services to our customers enable them to save on time, effort, infrastructure and revenue.

Our Value Added BFSI BPO Service offerings are as follows:

KNOWLEDGE BASED:
• Business Research – Market Review and Product Feasibility
• Market Sizing studies
• Consumer Analytics
• Market Behavior
• CSAT’s – Product / Service Specific
• Business Due Diligence
• Country & Industry Analysis

PROCESS INTEGRATED:

• Outsourcing of the complete Loan Management Process wherein Bank to be involved
at the last authorization stage and Infoline to manage the process right from

• Similar Model can be replicated for Credit Card Processing

• Specialised Handling of Platinum and Gold Customers

ACTIVITY BASED:

• Direct Marketing
• Cross Selling
• Application Processing
• Claims Processing
• Card Personalisation
• PIN Generation and Dispatch
• Returns Management
• Statement Generation
• Hot Listing
• Transaction Monitoring & Control
• Disputes and Complaints resolution
• Reconciliation
• Collections